The Service Side of EDM

In 1985, Scan Systems conceived, developed, and patented the very first portable EDM unit capable of producing precision

    The Service Side of EDM

    In 1985, Scan Systems conceived, developed, and patented the very first portable EDM unit capable of producing precision

In 1985, Scan Systems conceived, developed, and patented the very first portable EDM unit capable of producing precision calibration flaws in pipe and metal materials. This equipment was immediately recognized as “THE STANDARD” against which all other products in this arena would be measured… and it continues to be so today.

Over the years, Scan Systems’ engineers and technicians have developed several generations of the original product, but there has always been a consistent focus on delivering the best and highest level of service to their customers.

“We take the service side of our business very seriously,” notes Matt Rutledge, Vice President/General Manager of Scan Systems. “We want our customers to understand that we will jump through hoops to take care of your EDM Calibration Standard needs.”

When it comes to EDM service, Scan Systems focuses on these areas:

  • Mobility: Our experienced and knowledgeable EDM technicians produce custom flaws in a variety of materials and applications on a daily basis. Typically, we provide these services in our state-of-the-art service lab located in Houston, Texas. However, since one of the most important features of our patented equipment is its mobility, we are able to provide most of our specialized services at your location, if necessary.
  • Rapid Response: Downtime is costly, and we understand that. When a calibration standard is needed to proceed with an inspection job, we realize you need a solution fast. Our team is committed to responding to our customers quickly.
  • Meeting Delivery Times: Understanding our customers’ goals and timelines is key. The timeliness of one job affects the next. With our in-house machines and custom facilities, we offer many different services for our customers. Our goal is to become a reliable, trustworthy, one-stop shop for our clients.
  • Complex Calibration Standard: Our experienced and knowledgeable EDM technicians produce custom flaws in a variety of materials and applications on a daily basis. We love challenges and our key success-driver is our flexibility. To some of our technicians, the tougher the set-up is, the better the project. We do a lot of repeat business and have an abundance of experience in routine production standards, but our real strength is tackling the unusual.

Scan Systems’ dedication to their customers can also be seen by their recent ISO 9001:(2008) certification for their quality management system and business practices. The OCTG industry does not necessarily require companies to have ISO 9001:(2008) compliant quality systems, but one of Scan Systems’ goals is to consistently send the message to their customers that they are reliable, trustworthy, innovative, and will do what it takes to take care of them.

Read more about our EDM Specialties: http://www.scansystems.com/edm-specialties/

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